Frequently Asked Questions
Everything you need to know about zero-knowledge file sharing.
- Can you see my files?
- No. Your device encrypts the file before anything is sent. The key stays in the link (the fragment after #), which the browser never sends to our server. We only store encrypted pieces that we cannot decrypt.
- What happens if I lose the link?
- We can't recover it. The key is only in the link. If you lose the link, the file cannot be reconstructed. That's by design: only someone with the full link can open the file.
- Is this like Google Drive / WeTransfer?
- No. Those are storage or hosting: they keep your file on their servers and can access it. TeleportLink is one-time delivery: we hold encrypted fragments we can't read, and when the link expires or is used, the file is removed. We're not a place to store or back up files.
- Do I need an account?
- You can create and open teleports without an account. For more capacity, longer expiry, or a dashboard of your active links, you can sign up for a plan.
- How secure is TeleportLink?
- Files are encrypted client-side using AES-GCM 256-bit encryption before upload. The decryption key never leaves your browser—it's only in the URL hash (after #), which browsers never send to servers. We use zero-knowledge architecture: we literally cannot decrypt your files.
- What file sizes and expiry times are supported?
- Free plan: 50MB, 24 hours. Plus plan: 500MB, 7 days. Ultimate plan: 5GB, 30 days. Files auto-delete when they expire or are consumed (if view-once is enabled).
- Can recipients see who sent the file?
- Only if you tell them. The link itself is anonymous. If you want attribution, include it in the file name or add a passphrase hint.
- What happens if someone tries to access an expired link?
- They'll see an error message. The encrypted fragments are deleted from storage when links expire, so recovery is impossible—even for us.
- Can I use this for long-term storage?
- No. TeleportLink is designed for ephemeral delivery, not archival storage. Files auto-delete after expiry or consumption. Use traditional cloud storage for backups.
- Do you log IP addresses or track users?
- We collect minimal metadata for rate limiting and abuse prevention (IP addresses, user agents). IPs are not logged long-term and are cleared after 1 hour. We do not use tracking cookies or analytics scripts.
- Can I cancel my subscription anytime?
- Yes. Cancel anytime from your dashboard. Access continues until the end of your billing period. See our refund policy for details on money-back guarantees.
- What payment methods do you accept?
- We use Razorpay for secure payments. Accepted methods: credit/debit cards, UPI, net banking, and wallets (PayTM, PhonePe, etc.).
Still have questions?
Check our detailed documentation or reach out directly.